Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to vendors/licensors and processing has initiated.

ServerGenius does not accept cancellation requests for perishable items or third-party digital licenses that cannot be revoked. However, refund/replacement can be made if the customer establishes that the service delivered is not functioning as specified.

In case of receipt of defective configurations or services, please report the same to our Customer Service team within 7 days of service provisioning. The Customer Service Team, after examining the technical logs, will take an appropriate resolution decision.

In case of complaints regarding third-party software or panel licenses that come with vendor terms, vendor policies apply. In case of any refunds approved by ServerGenius, it will take 5-7 business days for the refund to be processed back to the original payment method.